A local moving company's good name has been hijacked by a rogue moving company. Atlanta Flat Rate Movers says the confusion is costing them not only money, but their reputation.
They're a family business, and have been around seven years. They work hard to stay in good standing with the Better Business Bureau. But there's another company in town with a similar name, Flat Rate Movers, LLC. The names are nearly the same, but how they do business is not.
Atlanta Flat Rate Movers is licensed and insured. The company gets good marks with the BBB. But customers of Flat Rate Movers, LLC have complained about its customer service to the I-Team.
LaShunda and Brannon Burrage run Atlanta Flat Rate Movers. A few years ago they told us they started to see an odd pattern of complaints coming in from customers who they'd never worked with.
"It would be single moms who had to relocate to another state for a job, and their things were being held hostage because Flat Rate Movers wanted more money than they originally quoted them," said LaShunda Burrage of Atlanta Flat Rate Movers.
Rick Streng blasted the knock-off company on an online complaint board. He says his moving price shot up $1,500 from the time they loaded him until they were ready for delivery. He called to complain, but like many others rang up the wrong company.
"I got a wonderful lady who explained in detail that they're constantly getting confused by similar names," said Streng.
A little Internet research and Atlanta Flat Rate movers realized that not only was this other company mimicking their name but also piggybacking their hard-earned reputation.
"They refer their customers to our Better Business Bureau page and claim it as their own," said Burrage.
Federal investigators say they were looking into the company, but that was a year and a half ago. In an e-mail sent to the I-Team on Tuesday, they say Flat Rate Movers does not have operating authority and it has been served final orders to submit an operation plan.
If you are planning a move soon, you may want to visit Protect Your Move.
Monday, May 20 2013 11:12 PM EDT2013-05-21 03:12:38 GMT
The Douglas County district attorney used seized drug money to take support staff to a north Georgia training conference designed for prosecuting attorneys.
The Douglas County district attorney used seized drug money to take support staff to a north Georgia training conference designed for prosecuting attorneys. The FOX 5 I-Team followed along and found the four women didn't even register to attend the conference.
Monday, May 20 2013 6:44 AM EDT2013-05-20 10:44:05 GMT
Maria Boudet is a teen who had been living in foster care. She worked hard and earned a college scholarship. But the scholarship was revoked when Boudet's life-long wish was answered; she was adopted.
Maria Boudet is a teen who had been living in foster care. She worked hard and earned a college scholarship. But the scholarship was revoked when Boudet's life-long wish was answered; she was adopted.
Friday, May 17 2013 6:31 PM EDT2013-05-17 22:31:42 GMT
For decades, Atlantans have woken up to Tom Sullivan on their radios. But you might not know that he's also somewhat of an expert eBay seller, and he's got quite a story to tell.
For decades, Atlantans have woken up to Tom Sullivan on their radios. But you might not know that he's also somewhat of an expert eBay seller, and he's got quite a story to tell.
The FOX 5 I-Team found a pattern of payments and perks to one family by the local district attorney's office, and it's a pattern that has critics crying favoritism.
The FOX 5 I-Team found a pattern of payments and perks to one family by the local district attorney's office, and it's a pattern that has critics crying favoritism.
Wednesday, May 15 2013 10:32 PM EDT2013-05-16 02:32:39 GMT
A local man says Atlanta Mayor Kasim Reed and Reed's ex-girlfriend got him fired from his city job. The man told the FOX 5 I-Team about the federal whistleblower lawsuit he's filed and why he wants the city to pay up.
A local man says Atlanta Mayor Kasim Reed and Reed's ex-girlfriend got him fired from his city job. The man told the FOX 5 I-Team about the federal whistleblower lawsuit he's filed and why he wants the city to pay up.
Wednesday, May 15 2013 6:39 AM EDT2013-05-15 10:39:34 GMT
Summer is a break for kids, but you still need to keep them busy. So you sign them up for camp, hoping to keep the kids entertained at a safe camp and all at an affordable price.
Summer is a break for kids, but you still need to keep them busy. So you sign them up for camp, hoping to keep the kids entertained at a safe camp and all at an affordable price.
Wednesday, May 15 2013 5:04 AM EDT2013-05-15 09:04:58 GMT
The amount of money many of us pay in taxes in a given year is often times larger than any purchase we'd make. Where does that really money go? Well, there is a way to find out.
The amount of money many of us pay in taxes in a given year is often times larger than any purchase we'd make. Where does that really money go? Well, there is a way to find out.
Contact the FOX 5 I-Team
* denotes required fields
We're sorry, but only one entry is allowed per person. Thank you for your continued interest.
Thanks for contacting FOX 5. To reach our newsroom by phone, please call (404) 898-0100.
Monday, May 20 2013 11:00 AM EDT2013-05-20 15:00:34 GMT
When the pools open on Memorial Day weekend, it's going to be hard to keep your kids away from the water.
When the pools open on Memorial Day weekend, it's going to be hard to keep your kids away from the water. But before summer gets into full swing, we've got some tips to help you make sure your children stay safe at the pool.
Monday, May 20 2013 9:52 AM EDT2013-05-20 13:52:30 GMT
The nasty divorce between Real Housewives of Atlanta star Portia Stewart and her husband, former NFL star Kordell Stewart, just got nastier.
The nasty divorce between Real Housewives of Atlanta star Portia Stewart and her husband, former NFL star Kordell Stewart, just got nastier. TMZ's Harvey Levin filled us in on the latest on Good Day!
Monday, May 20 2013 9:46 AM EDT2013-05-20 13:46:04 GMT
In case you don't know, we've got a bride-to-be in the house! Good Day's own Katie Beasley is getting married in FIVE SHORT DAYS.
In case you don't know, we've got a bride-to-be in the house! Good Day's own Katie Beasley is getting married in FIVE SHORT DAYS, so we're spending the week checking in with her on the last minute details of her big day!
Monday, May 20 2013 9:32 AM EDT2013-05-20 13:32:48 GMT
Sure, you know that Turner Field is THE place to watch the Braves in action, but did you know you can also take a walk through baseball history while you're there?
Sure, you know that Turner Field is THE place to watch the Braves in action, but did you know you can also take a walk through baseball history while you're there? Good Day's Paul Milliken-- a self-proclaimed Braves baseball addict-- takes you behind the scenes at the Braves Museum.
Monday, May 20 2013 8:25 AM EDT2013-05-20 12:25:27 GMT
It's the time of year when high school students are graduating and getting ready to begin their college years.
It's the time of year when high school students are graduating and getting ready to begin their college years. Twelve Gwinnett County seniors honored with the prestigious Gates Millennium Scholarship will go to college for free, and five of them are from Mountain View High School.
Sunday, May 19 2013 7:55 PM EDT2013-05-19 23:55:43 GMT
Throughout the month of May, Good Day Atlanta will be featuring an app each day!
Throughout the month of May, Good Day Atlanta will be featuring an app each day! FOX Consumer Reporter Steve Noviello thinks you will find these apps useful, and perhaps you'll even save a buck or two!
Friday, May 17 2013 6:31 PM EDT2013-05-17 22:31:42 GMT
For decades, Atlantans have woken up to Tom Sullivan on their radios. But you might not know that he's also somewhat of an expert eBay seller, and he's got quite a story to tell.
For decades, Atlantans have woken up to Tom Sullivan on their radios. But you might not know that he's also somewhat of an expert eBay seller, and he's got quite a story to tell.
1551 Briarcliff Rd., NE Atlanta, GA 30306
Main Number: (404) 875-5555 News Tips: (404) 898-0100
